Parent Complaint Management System

Centralize complaints and suggestions in a single channel with automatic routing and follow-up. Manage your relationship with parents and access real-time statistics and data.

Do you have full control over your parents’ complaints?

When complaints and suggestions come through multiple channels (emails, WhatsApp, meetings, social media), maintaining control and responding on time becomes challenging. Without an integrated view, management becomes reactive and issues can escalate. Our system centralizes, classifies, and tracks each case, providing real-time statistics to help you understand your relationship with parents, anticipate complex situations, and act before they turn into bigger problems.

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Automatic Follow-Up

The system continuously tracks each case until it’s resolved, preventing delays and ensuring that parents receive a timely response.

Real-Time Data

Thanks to our online Board Reports, it’s possible to monitor in real time what’s happening in parent communications.

Automated Management

Once a complaint is submitted, all processes are automated. You only need to reply by email within the normal workflow, while the system logs everything, enables tracking, and sends reminder alerts.

Problem Detection

Allows the identification of recurring areas and reasons for complaints, generating indicators to measure and improve the relationship with parents.

Technology and communication, integrated by school experts.

We have a specialized team proficient in tools such as artificial intelligence, Python, SQL Server, and data analysis systems. We bring the latest technology to schools, automating processes and strengthening communication with families. We use proven methodologies like NPS to strategically measure and improve the parent experience.

Indicators that make the difference

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Questions effectively answered by the agent, providing parents with accurate and up-to-date information.

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Increase in available time for teachers by reducing repetitive parent inquiries.

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Increase in parent satisfaction (NPS) thanks to smooth and accessible communication through a single channel.

Communication and technology, integrated by school experts.

We have a specialized team skilled in tools such as artificial intelligence, Python, SQL Server, N8N, and RAG databases with Qdrant, as well as advanced data analysis systems. We bring the latest technology to schools, automating processes, centralizing information, and strategically strengthening communication with families.